Legal Documents

Policies

All legal policies governing use of Sanvika Production products and services.

Privacy Policy

Last Updated: June 2025

This policy applies to all users of Sanvika Production products and services. Governing entity: Shyam Bharteey, GSTIN: 07AEKPG4723N1Z8, Udyam: UDYAM-DL-10-0030699.

1. Information We Collect

Sanvika Production and its products may collect the following types of information: (a) Information you provide directly, such as name, email address, mobile number, and location when registering or using our services; (b) Usage data such as IP address, browser type, pages visited, and interaction data; (c) Device information including device type, operating system, and unique device identifiers; (d) Location data when you use location-based features (with your consent). We collect only the minimum data necessary to provide our services.

2. How We Use Your Information

We use collected information to: provide and improve our services; process transactions and send related information; send service notifications and updates; comply with legal obligations; detect and prevent fraud and security issues; personalize your experience; communicate with you about your account and services.

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with: (a) Service providers who assist in our operations under strict confidentiality agreements; (b) Payment processors (e.g., Razorpay) for transaction processing; (c) Analytics providers to understand service usage; (d) Law enforcement or government authorities when required by Indian law. All third-party processors are contractually bound to protect your data.

4. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Account data is retained while your account is active. After account deletion, we may retain certain data for up to 90 days for legal compliance, after which it is permanently deleted. Transaction records may be retained for up to 7 years as required by Indian tax law.

5. Your Rights

Under applicable Indian data protection laws, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to certain processing; data portability where applicable; withdraw consent at any time. To exercise these rights, contact us at admin@sanvikaproduction.com.

6. Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and regular security audits. However, no internet transmission is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access.

7. Cookies

Our services use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect service functionality.

8. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such data, we will delete it promptly.

9. Contact for Privacy Concerns

For any privacy-related questions, requests, or concerns, contact our Privacy Officer at: admin@sanvikaproduction.com. We will respond within 30 business days.

Terms & Conditions

Last Updated: June 2025

This policy applies to all users of Sanvika Production products and services. Governing entity: Shyam Bharteey, GSTIN: 07AEKPG4723N1Z8, Udyam: UDYAM-DL-10-0030699.

1. Acceptance of Terms

By accessing or using any Sanvika Production product or service — including FreeAdPostKaro, Veneration Love, AI Riya, and associated applications — you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Use of Services

You agree to use our services only for lawful purposes. You may not: (a) violate any applicable laws or regulations; (b) infringe upon intellectual property rights; (c) transmit harmful, offensive, or illegal content; (d) attempt to gain unauthorized access to systems or data; (e) engage in fraudulent activities; (f) use automated systems or bots without our written permission.

3. Account Responsibilities

If you create an account with any Sanvika service, you are responsible for: maintaining the confidentiality of your credentials; all activity that occurs under your account; notifying us immediately of any unauthorized use. Sanvika Production is not liable for losses caused by unauthorized use of your account.

4. Digital Products & Services

All products and services offered by Sanvika Production are digital in nature. This includes software applications, mobile apps, AI services, platform access, and API integrations. Digital services are delivered electronically. Access is subject to technical requirements and internet connectivity.

5. Intellectual Property

All content, software, technology, brand identities, and materials on Sanvika Production platforms are the intellectual property of Sanvika Production or its licensors. No content may be copied, reproduced, or redistributed without explicit written permission. Our trademarks including "Sanvika Production," "FreeAdPostKaro," "Veneration Love," and "AI Riya" may not be used without authorization.

6. Limitation of Liability

Sanvika Production shall not be liable for: indirect, incidental, or consequential damages; loss of data or business opportunities; service interruptions beyond our reasonable control. Our total liability in any case is limited to the amount paid by you for the specific service in the 30 days preceding the claim.

7. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India. We encourage amicable resolution of disputes before legal proceedings.

8. Changes to Terms

We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the revised Terms. We will notify users of material changes via email or prominent notice on our platforms.

Refund Policy

Last Updated: June 2025

This policy applies to all users of Sanvika Production products and services. Governing entity: Shyam Bharteey, GSTIN: 07AEKPG4723N1Z8, Udyam: UDYAM-DL-10-0030699.

1. Digital Product Refunds

As our products are digital in nature, refunds are handled on a case-by-case basis. We do not provide refunds for: (a) services that have been fully consumed or used; (b) subscription services after the billing cycle has begun and service has been accessed; (c) promotional or discounted purchases unless otherwise stated.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations: (a) Technical failure preventing access to a paid service for more than 72 continuous hours; (b) Duplicate charges due to payment processing errors; (c) Charges made in error or unauthorized transactions (with verification required); (d) Service not delivered as described at the time of purchase.

3. Refund Process

To request a refund: (1) Contact us at support@sanvikaproduction.com within 7 days of the transaction; (2) Include your transaction ID, payment reference, and reason for the refund request; (3) We will review your request within 5-7 business days; (4) Approved refunds will be processed to the original payment method within 7-10 business days.

4. Payment Gateway Timelines

Refund processing times depend on your payment method: UPI refunds: 1-3 business days; Credit/Debit card refunds: 5-10 business days; Net banking: 3-7 business days. Processing times are subject to the respective bank's policies.

5. Non-Refundable Items

The following are non-refundable under all circumstances: One-time setup fees; Custom development or integration services; API usage charges for consumed API calls; Expired promotional credits.

Cancellation Policy

Last Updated: June 2025

This policy applies to all users of Sanvika Production products and services. Governing entity: Shyam Bharteey, GSTIN: 07AEKPG4723N1Z8, Udyam: UDYAM-DL-10-0030699.

1. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations take effect at the end of the current billing cycle. You will retain access to paid features until the end of the paid period.

2. Cancellation Process

To cancel a subscription: (1) Log into your account on the respective platform; (2) Navigate to Account Settings > Subscription; (3) Click "Cancel Subscription" and follow prompts; or (4) Email support@sanvikaproduction.com with your account details and cancellation request. We will confirm cancellation within 24 hours.

3. Effect of Cancellation

Upon cancellation: (a) Access to premium features will continue until the billing period ends; (b) No further charges will be made after the current period; (c) Your data will be retained for 30 days post-cancellation for potential re-activation; (d) After 30 days, inactive accounts may be subject to data deletion per our Privacy Policy.

4. Service Termination by Sanvika Production

Sanvika Production reserves the right to terminate service accounts that: violate our Terms & Conditions; engage in fraudulent activity; fail to pay outstanding charges after grace periods. In cases of termination due to our decision to discontinue a service, we will provide 30 days' advance notice and offer refunds for unused paid periods.

Shipping & Delivery Policy

Last Updated: June 2025

This policy applies to all users of Sanvika Production products and services. Governing entity: Shyam Bharteey, GSTIN: 07AEKPG4723N1Z8, Udyam: UDYAM-DL-10-0030699.

1. Digital Delivery Only

Sanvika Production exclusively provides digital products and services. There is no physical shipping involved. All deliverables are provided electronically via: (a) web browser access; (b) mobile application downloads; (c) API access credentials; (d) email delivery of documents or confirmations.

2. Delivery Timelines

Digital service delivery timelines: Subscription activations: immediate upon successful payment; Account creation: immediate upon registration; API credentials: within 15 minutes of approval; Custom integrations: as specified in service agreements; Support responses: within 24-48 business hours.

3. Access Availability

Our services are available 24/7 subject to scheduled maintenance and unforeseen technical issues. Planned maintenance is communicated via email and platform notices with minimum 48 hours advance notice. We target 99.5% uptime for our core services.

4. Failed Delivery

If you experience issues accessing a service after payment: (1) Check your email (including spam folder) for access confirmation; (2) Attempt to log in at the platform website; (3) Contact support@sanvikaproduction.com with your transaction details. We will resolve access issues within 24 hours.

5. No Physical Goods

Sanvika Production does not sell, ship, or handle any physical goods. Our offerings are entirely digital. Any claims regarding physical delivery or shipping do not apply to Sanvika Production's business operations.

Questions About Our Policies?

Contact us at admin@sanvikaproduction.com for legal inquiries or support@sanvikaproduction.com for general questions.

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